Onwards Analytics
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THE SIXTY STEPS

You are good at the work. Being found is a different job.

There are sixty steps between being genuinely good at something and having customers who know it. Most people do four or five and stop, usually the wrong four or five, and conclude that marketing does not work for what they do.

This is all sixty. In order. With our own numbers attached, including the ones that went badly.

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ONWARDS ANALYTICS
The
Sixty
Steps

Everything between being genuinely good at something and having customers who know it.

RYAN RICHARDSON
DAN RODGERS
YOU HAVE BEEN SOLD THIS BEFORE

The guarantee covers their fee. It does not cover your thirty thousand dollars.

The pitch is thirty leads in ninety days. The fee is five thousand a month. The guarantee is that if they miss the number, you do not pay the fee.

What the guarantee never covers is the thirty thousand dollars of your own money that went through the ad account while they were missing it. That is the part that actually hurts, and it is the part they leave with you. Ninety days later you have a spreadsheet of leads that were never going to buy, and a bill you argued about.

So you are asked to trust that they are good. Which is the one thing you cannot check before you pay.

Everyone says the same words.

A bad agency says them just as confidently as a good one, and usually with better slides. Case studies, logos, testimonials, a guarantee written carefully over their own invoice. None of it costs anything to say, which is exactly why none of it tells you anything.

So the only rational response is to assume the worst and pay as little as possible. Which is why the good ones cannot charge what they are worth, and why you keep meeting the other kind.

WHAT WE DID ABOUT IT

We wrote down the entire method and put it on sale for five dollars. Every step, in order, with the real numbers, including the tests we got wrong and the money we wasted finding out. You can read the whole thing before you decide whether we are any good. That is the point of it.

THE ACTUAL DIFFERENCE

Nobody has the insight.

Every agency sells you the same thing. They know what works. They have a feel for it. The insight is the product, and you are asked to buy it before you can check it.

We spent years proving that insight does not survive contact with data, mostly by being wrong ourselves. A four percent click rate we were quietly pleased about produced zero sales. A page variant that lifted engagement by sixteen points sold fewer books. An ad set the platform scored at 0.06 was actually returning 1.55 in settled cash. Every time our intuition met our measurement, the measurement won.

What does work is unglamorous. Solid base principles, instrumented properly, tested in a structured way, at enough scale to tell signal from noise. That is not a marketing skill. It is a data science one, and it is why most agencies cannot do it. They are not measuring. They are guessing confidently and charging you a retainer for the confidence.

An agency that has never been wrong has never measured. We can show you eleven times we were wrong, because we had the instruments to catch it.

Onwards Analytics is a data and analytics firm. We run probability and behavioural analysis to work out the next best move, and we grade every decision against money that actually settled rather than what a platform reported about itself. Twenty years of doing that for large organisations, now pointed at the problem of getting you found.

WHERE THAT DISCIPLINE CAME FROM

BHP · RIO TINTO · KPMG · UBS · JPMORGAN · WOODSIDE · SOUTH32 · PERTH AIRPORT · MAIN ROADS · MURDOCH · LIONTOWN

WHAT IS INSIDE

All sixty. Not the first five.

Here is the full table of contents. If a step is on this list it is in the book, in enough detail to do it. Nothing is held back for an upsell, because a book that withholds the good part is just an advertisement that costs five dollars.

MARKED IN TEAL: THINGS THAT WENT WRONG, WITH THE NUMBERS.

PART I
DECIDE WHAT YOU ACTUALLY SELL
01
Name the buying moment, not the job title
02
Work out what a customer is genuinely worth, lifetime, not first sale
03
Compute revenue per book buyer. This one number decides everything after it
04
Set the day one break even floor before writing a wordA live funnel running $16.57 average order against a $20 to $40 floor. A pricing problem wearing a marketing problem's clothes.
05
Design the ladder so each rung removes a different amount of effort
06
Enforce zero overlap between rungsTwo rungs both quietly selling planning. The upper one sold to nobody until it was repositioned.
07
Decide the back end offer before writing the book
08
Write the one sentence the whole book has to make true
PART II
MINE THE MARKET
09
Build a verbatim corpus. How they describe the problem, in their words, at volume
10
Mine the live ad libraries. What is still running after ninety days is the only honest survey
11
Generate offers systematically rather than choosing one
12
Score every offer against a fixed rubric before building anything
13
Build the avatar and awareness matrix, five by five
PART III
EXTRACT THE POINT OF VIEW
14
Find the contrarian spine, the thing you believe that your market does not
15
Crown it. One named idea beats twelve good unnamed ones
16
Collect the receipts, including the failures
17
Build the voice corpus before drafting, not after
18
Set the hard exclusions, what you will never say whoever asks
PART IV
WRITE IT
19
Research and reader personas, including the reader who will not finish
20
Outline, then continuity check the outline before any prose exists
21
Lock the voice before drafting
22
Draft chapter by chapter, never all at once
23
Disrupt deliberately. Nothing self disrupts, and order is forgettable
24
Evaluate in a fresh context, never the one that wrote it
25
Score it against a fixed floor and hold it back if it missesPublishing a book that has not cleared a floor is how you spend six weeks producing something nobody finishes.
26
Revise on a capped loop. Irregular tension is structural, not editorial
27
Run the mechanical gate. Automated, no exceptions
PART V
PRODUCE IT
28
Build a deterministic production pipeline. One command, same output
29
One canonical cover file, used everywhereSuperseded cover art still live on the site long after the book had been re-covered.
30
Contents page with real page numbers and folios. Print and digital are different artefacts
31
Recalculate spine width per printerTwo printers, two different spine formulas for the identical book. Never reuse one printer's wrap on another.
32
Set up print on demand drop ship. Retail platforms will not fulfil funnel orders
33
List it at retail as a second discovery channel. It is discovery you do not pay for
PART VI
BUILD THE MACHINE
34
Build the page assuming the hero is all most people will ever see66% of visitors never left the hero.
35
Format proof as scannable units, not proseStrong claims buried in one paragraph at 80% scroll depth. The proof existed and was in the wrong slot.
36
Generate variants and test them, but keep the maths simpleWe ran sophisticated statistical testing and it barely moved anything. What moved a lot was giving people detail and a clear outcome. The clever answer was the obvious one, and it lost.
37
Save the card at first purchase or one click upsells are impossible later
38
Order bumps with server owned prices. Never trust the client for a price
39
One click upsells off session, with a fallback, and match consent to price
40
Token gate delivery and drive it from the payment webhook, not the browser
41
Build the chains: delivery, consumption, ascension. Alert yourself on every sale
42
Open a second front door. Paid was never the only way in
PART VII
INSTRUMENT IT. THIS IS THE PART EVERYONE SKIPS.
43
First party event tracking, about a dozen events. Own this data
44
Pixel plus server side events, and a product scoped custom conversion
45
Persist campaign parameters into the payment recordA fully built, live, well designed funnel whose every sale was un-creditable to any campaign. At any spend. On any day. Not less accurate. Impossible.
46
Track consumption, not just purchase. Whether they read it predicts everything after
47
Filter phantom sessions at read timeAbout 30% of raw sessions were phantoms, and a page that loaded in half a second appeared to take twenty three.
PART VIII
CREATIVE AND LAUNCH
48
Run two campaigns, testing and scaling. Graduate winners by post so they keep their proof
49
Judge on cost per purchase. Not clicks, not impressionsA 4% click through rate that predicted exactly zero sales.
50
Set the kill threshold dynamically from measured trailing order value
51
Approve a batch before spend, and run one real test at a timeWe started with a queued pipeline and it drifted to one at a time. Queue depth was a way of avoiding the harder question of what to learn next.
52
Blind verify every launchAn independent check caught corrupted characters and dropped tracking parameters in an ad upload, before a dollar moved.
PART IX
READ IT AND DECIDE
53
Grade on settled cash. Reconcile the ad platform against the payment ledger
54
Know the three distortions, because they stackThe window silently excludes today, the value passed back is the flat front end price so every bump is invisible, and the platform simply misses conversions. A set reading 0.06 was doing 1.55 on real money.
55
Know the one mechanism that runs the other way and over credits itself
56
Kill and scale on written rules, with an age gate so nothing dies early
57
Reprice on evidence, and expect to do it more than onceIt took us three goes. Built it, lost money, repriced, repriced again, repriced again, went positive.
58
Diagnose properly when a number moves. Never name a single lever
59
Resist the obvious additionsThree that cost us money. An exit intent tripwire that lost money and was removed. Statistical machinery that did not earn its complexity. A retargeting layer we abandoned once we found the platform already does it better.
60
Know which problem you are solving. A floor problem or a spike problem
RECEIPTS

Fourteen of these are things we got wrong.

Every number came off our own funnels. These are not confessions, they are the argument. Each one is a place where the obvious move was wrong and only measurement caught it. A vendor who only shows you wins is telling you something about their record keeping, not their record.

4%

Click through rate on a set of ads that produced zero sales. The best looking number we ever posted.

66%

Of visitors who never scrolled past the hero. We had written the good part further down.

23s

Apparent load time on a page that actually loaded in half a second. Phantom sessions, about 30% of the total.

$0

Attributable revenue on a live, well built funnel, because campaign parameters never reached the payment record.

0.06

Return the ad platform reported on a set that was actually doing 1.55 on settled cash. Three distortions, all stacking.

$16.57

Average order value against a floor of $20 to $40. We spent a while treating it as a traffic problem.

Then positive

Three repricings after that number, a reader now costs us less than a reader is worth on day one. That is the whole mechanism, and it is why we can carry your advertising instead of billing you for it.

WRITTEN FOR

People who are genuinely good at a narrow thing and are bad at being found for it. Consultants, specialist firms, advisors, operators with a real point of view and a long trust cycle. If your customers take months to decide and your best work arrives by referral, this is your problem.

NOT WRITTEN FOR

Anyone looking for a shortcut. There is not one in here. Sixty steps is the honest number and most of them are unglamorous. If you want the version where three clever tactics fix it, that book is widely available and cheaper than this one.

AND YES, WE SELL SOMETHING

Here are the sixty steps. Or we do them for you.

Some people read this and go and build it. Genuinely, good. It works, and the book is complete enough to do it from.

Most people read it, recognise how much of it there is, and would rather keep doing the thing they are actually good at. For those people we run the whole machine. You show us what you do. We do the sixty steps in between. The build costs you nothing, you pay only for leads, and you keep the book, the website and every lead we produce.

There is no minimum term and nothing to cancel. If it stops working for you, leave, and take all of it with you. We would rather keep you by feeding your business than by writing a clause.

WHY WE CAN AFFORD TO DO IT THAT WAY

Because the book pays for the advertising that sells the book. That is the whole trick, it is step 3 and step 50, and it is why we do not need your money before we start. Anyone who needs a retainer before they will touch your account is telling you their front end does not work.

We are not describing that in theory. We built it on ourselves first, on a consulting business nobody had heard of. It lost money, we repriced it three times, and it now costs us less to acquire a reader than that reader is worth on the day they arrive. The whole record is in the book, including the part where it was not working.

QUESTIONS

Why is it only five dollars?

Because its job is not to make money. Its job is to prove we can do this, to the sort of person who will not take that on trust. The book pays for the ads that sell it, and that is exactly the mechanism the book teaches. If we charged ninety dollars for it we would be demonstrating a different business.

If you publish everything, why would anyone hire you?

Knowing the sixty steps and doing the sixty steps are not the same job. Most readers will do a handful and stop, which is not a criticism, it is what happens when you already have work to deliver. The ones who go and build it themselves were never going to hire anybody.

Is anything held back for an upsell?

No. Every step on the list above is in the book in enough detail to execute. There are add ons at checkout, and they are separate pieces of work, not chapters removed from the book.

Do you keep my leads?

No. Your leads are yours, along with the book and the website. We keep the machine that produces them and the front end revenue that funds the advertising, and we say so in writing.

Can I get a refund?

Yes, on the book and any add ons, for any reason or none. Ask and we refund it, and you keep everything. At this price arguing about it would cost us more than the refund.

Who wrote it?

Ryan Richardson and Dan Rodgers, of Onwards Analytics. We wrote the parts we each actually run, and every section says which of us is talking. It reads slightly differently in places because two people wrote it, which we decided was more honest than smoothing it out.

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TOTAL
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NINE PARTS · SIXTY STEPS · PDF

Two optional add ons. They are separate pieces of work, not chapters held back from the book.

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